The process to surgery is arduous and often lengthy for patients in need of bariatric surgery. Moreover, these patients are often distracted by insurance company requirements and the multitude of tests needed to obtain insurance and clinical approval for surgery. We like to think of this facet of bariatric care as the "pipeline", with patients moving toward the end goal of a safe and successful surgical procedure or treatment.
Let us analyze your efficiency in moving patients toward the goal, the length, velocity and breadth of your pipeline. We will apply our nationally-obtained and proprietary statistical measurements to gauge how effective your staff and program is. We will compare your program to others across the nation with respect to cycle times, pull-through ratio and then make common sense recommendations that are specifically tailored toward your demographics of your patients to shorten the time to surgery while maintaining (and in some cases) improving the safety factor for the preoperative work-up.
A full process "map " will be delivered upon completion of the engagement to document the proposed process improvements and the personnel designated to fulfill each task.We will help you design and institute a patient tracking system to allow constant feedback on potential hold-ups to surgery and to evaluate program effectiveness. In addition to patient tracking systems, BMI consultants will establish (or enhance) the patient satisfaction measurement system. Measuring patient satisfaction is critical to identifying continuous improvement opportunities and promoting superior care for the bariatric patient. As you know, there are few fields in medicine where patient-to-patient referrals are more meaningful than bariatric surgery.